NEW - EDEXCEL’S ASK THE EXPERT SERVICE
 
What is Ask the Expert?

Ask the Expert has been developed after an extensive consultation to find out what services and support you need. We understand that you need concise and definitive answers in writing. Ask the Expert will put you in direct email contact with over 200 of our senior subject experts. Upon receiving your questions, our experts will send you a written response within two working days.

What type of question should I send to Ask the Expert?

Our experts are there to answer your detailed subject specific questions concerning the teaching of qualifications. Please check our Enquiry Guide to ensure that your question is best answered by our experts. Questions that are more general or to do with the administration of the qualification, such as post results or entry-related enquiries should be directed to our customer service team. Alternatively, you can use our online question and answer service, Ask Edexcel at www.edexcel.org.uk/ask

If you are a student we recommend that you discuss any issues you have with your teacher/tutor as they will understand the context in which the course is delivered.  Our Experts are unable to comment on specific circumstances or methods by which you are being taught.

By only sending appropriate questions to Ask the Expert, you will help us ensure that the service is more responsive.

Where can I find out more about the Experts?

Our experts are our senior examiners, moderators and verifiers who all have extensive backgrounds and experience in their respective subjects. What’s more, our experts are heavily involved in our specifications and developing qualifications. There is no-one better qualified to answer your questions.

If you would like to read a personalised biography for any of our experts please visit our Expert Directory.

How do I submit a question to Ask the Expert?

You can download a list of our Ask the Expert contact addresses below. When sending an email please include the relevant specification entry code, unit code or programme number to help us deal with it as soon as possible. When you send your email, it will be allocated to one of our experts for the subject in question who will respond to you personally within two working days. 

Instead of emailing, you can choose to use our online Ask the Expert enquiry form. As with emails, please be sure to check the enquiry guide to ensure your question is best answered by an expert.

We understand that some questions can be complex and require a personal explanation. When you email our experts you can also include a telephone number and if they think it is necessary they will call you at the earliest convenience. Please remember that most of our experts work throughout the day and it may be necessary to reply to you in writing.

When can I expect to receive a reply to my question?

Our experts will aim to respond to your question within two working days.

Non-expert queries sent to the Ask the Expert service will take longer than this as we will have to forward them to our general enquiry service. To avoid this, read the Enquiry guide below to ensure you are sending your question to the correct place.

1. Ask the Expert - Enquiry Guide (PDF)
2. Ask the Expert Email Addresses (PDF)
3. Ask the Expert – Expert Directory (PDF)

By using this service you abide by the terms of our Legal Notice.